Privacy Policy

Privacy Policy Commonwealth Migration Group Inc. · Ontario Corporation No. 1001703121 Last updated: [insert publish date] Commonwealth Migration Group Inc. ("CMG," "we," "us," or "our") is committed to protecting the privacy of individuals who visit this website or engage our services. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you. This policy is written to be consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law. Information We Collect Depending on how you interact with us, we may collect: • Contact details you provide through forms on this site — name, email address, phone number, and country of residence; • Information submitted through free tools (e.g., CRS calculator, eligibility checkers) — such as age, education, language ability, and work experience, used to generate an estimate; • Information you provide once engaged as a client — including identity documents, immigration history, employment records, education credentials, family and civil status, and other supporting documentation required for your application; • Website usage data collected automatically — such as IP address, browser type, and pages visited, typically via cookies or analytics tools; and • Communications you send us by email, WhatsApp, phone, or through the website's chat feature. How We Use Your Information We use personal information to: • Respond to inquiries and provide the free assessment or calculator results you request; • Assess eligibility and prepare, submit, and manage immigration applications on behalf of retained clients; • Communicate with you about your file, including with IRCC, ESDC, or other relevant authorities on a client's behalf; • Meet our regulatory and legal obligations as a CICC-regulated practice; and • Improve this website and our services. How We Share Your Information We do not sell personal information. We may share it only: • With government authorities (e.g., IRCC, ESDC, CBSA) as required to process an application you have retained us for; • With third-party service providers you choose to work with (e.g., certified translators, credential evaluation agencies, language testing centres, or medical practitioners) — only to the extent necessary and, where applicable, with your knowledge that you are contracting with them directly; • With a person you have specifically authorized to communicate with us about your file, per the third-party authorization terms in your Retainer Agreement; and • Where required or permitted by law, such as in response to a valid legal or regulatory request. Electronic Communication By using this website or engaging our services, you consent to receiving communications electronically and to the electronic storage of your information. We take reasonable steps to secure electronic communications and storage, but no method of transmission or storage is completely secure, and inherent risks (such as interception, delay, or unauthorized access) exist. Data Retention For retained clients, we retain file information, including copies of documents and correspondence, for a minimum of six (6) years following the completion or termination of your engagement, in accordance with CICC regulatory requirements. Information submitted only through general website forms or free tools (without becoming a retained client) is retained only as long as reasonably necessary to respond to your inquiry, unless you ask us to delete it sooner. Cookies and Analytics This website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site functionality. Your Rights Under PIPEDA, you have the right to: • Access the personal information we hold about you; • Request correction of inaccurate or incomplete information; • Withdraw consent for us to use your information, subject to legal or contractual restrictions; and • Ask questions about how your information is handled. To exercise any of these rights, contact us at info@commonwealthmigration.ca. Children's Information This website is not directed at children. Where we collect information about a client's minor dependants as part of an immigration application, it is collected from the client (the parent or legal guardian) as part of the retained service, not directly from the child. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. Contact Us and Complaints If you have questions, concerns, or a complaint about how we handle your personal information, contact us first at info@commonwealthmigration.ca or +1 647 617 0750. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada, or — for matters concerning our conduct as a regulated immigration practice — the College of Immigration and Citizenship Consultants (CICC), 5500 North Service Rd., Suite 1002, Burlington, ON, L7L 6W6, Toll-Free: 1-877-836-7543, www.college-ic.ca. Commonwealth Migration Group Inc. · 338 Van Kirk Dr, Brampton, ON L7A 1V5, Canada · Ontario Corporation No. 1001703121